Care/ FAQ
CARE
How to care for naturally-dyed products?
Natural dyes are living colours that are sensitive to chemical exposures and environmental conditions, hence they need to be treated with proper care and extra love <3 Natural dyes may migrate with wash and wear; any visible irregularity is part of its characteristic. Each piece is unique; no two pieces are identical.
- Hand wash gently with cool water
- Do not store/dry in direct sunlight
- Wash with mild detergent if needed as strong pH levels or added chemicals may cause a shift in shades.
Will the colour fade?
Fabrics/textiles are pre-treated with a binding agent to help bond the dye and fiber. This helps to make them colour and wash fast, and keep colours longer lasting. Slight fading is expected over time. All changes are natural – any variation in pattern or colour is part of its nature.
PRODUCT DEVELOPMENT
How long will my product take to make?
Made-to-order products will take roughly 3-4 weeks to make, including the hand-dyeing and sewing process (not including delivery/shipping duration).
Short answer: Yes.
Long answer: You can expect to see more of Cupule. However, there will also be other designs that are produced as part of my creative process. Keep a lookout on my Instagram for more updates :)
SHIPPING
Local shipping | SINGAPORE- Delivery will be made via SingPost's Local Registered Mailing with flat rate of $5
- Delivery duration: 3 - 5 working days
- We offer international shipping to all countries
- Delivery will be made via SingPost with a flat rate of $25
- Shipping duration: 14 - 20 working days
- Due to COVID-19 restrictions, shipping delays can be expected.
- Do you ship to EU, UK?
- Yes I ship to Europe, however any import taxes + fees, including VAT, are the customer's responsibility. I will not collect nor remit VAT, so it will be collected by your country's customs office upon the packages arrival.